How can we help?

Send the details below and keep the reference number. For billing, include the email used at checkout but never include a password, card number, authentication code, or private QR recovery file.

Subscription management

Growth customers can open the secure Paddle customer portal from the dashboard to update payment details, view receipts, or cancel. Paddle billing emails also contain a secure portal link.

Refund requests

First-purchase refund requests are handled under our Refund Policy. Include the checkout email and transaction reference so we can locate the purchase.